Start a return or exchange
Send an item back under the seller's return policy, from your order.
Private beta
Buying and selling on MerchVice are in private beta: only the members and bands MerchVice let in can use them. Everyone else can still mark items for sale and settle it in messages.
Each seller picks a return policy, shown before you pay and on your order. Whatever it says, an item that never arrives or isn't as described is covered.
How to do it
- Open Orders and tap the order. Once it has arrived, the order shows how long you have.
- Tap Start a return, or Ask for an exchange if the policy is exchanges only.
- Tell the seller why you're sending it back, or what you'd like instead, and send it.
- Agree the details with the seller in the order's messages, then send the item back.
- The seller refunds the item once it's back with them.
Good to know
- The window is 14 or 30 days from arrival, depending on the policy. The order shows the last day.
- The policy says who pays to send it back.
- No returns, or the window has closed? If it arrived not as described, you're still covered. Use Something's wrong on the order.
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