Something's wrong with an order
Tell the other side first, then ask MerchVice to step in if you can't sort it out.
Private beta
Buying and selling on MerchVice are in private beta: only the members and bands MerchVice let in can use them. Everyone else can still mark items for sale and settle it in messages.
Most problems get sorted out between buyer and seller. When they don't, a person at MerchVice reads the order and decides.
How to do it
- Open the order, from Orders if you bought it or Sales if you sold it.
- Under Something's wrong?, tap Something's wrong, say what happened and send.
- The other side answers in the order's messages. A seller has 3 days to reply.
- Can't sort it out? Tap Ask MerchVice to step in. We read the order and your messages, then write to you both.
Good to know
- If an item never arrives or isn't as described, MerchVice makes sure you're refunded, whatever the seller's policy says.
- Once a buyer says something's wrong, the order stops counting toward arriving on its own.
- Disputing the charge with your bank is a separate route. MerchVice answers it with the order's tracking and messages.
- The order's messages also show in your inbox.
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