Message a band, and answer as one
Fans write to a band from its page. The people who run the page answer as the band, from one shared inbox.
Claimed bands can take messages. A fan's message goes to the band's own inbox on MerchVice, and whoever runs the page answers there, as the band.
How to do it
- As a fan, open the band's page and tap Message, beside Follow.
- Write under Your message and tap Send. Your first message waits in the band's requests until someone from the band answers. The thread stays in your Messages.
- Running the band? Open Manage, then Messages. A fan's first message waits under Requests. Threads you've answered or accepted are under Inbox.
- Open a thread and write your answer as the band. Answering moves a request to the inbox.
- On a request, tap Accept to move it to the inbox without answering yet, or Ignore to put it away. The fan is never told.
- Need a break? Tap Turn messages off at the top of Messages. Turn messages on brings them back.
Good to know
- Fans see the band's name on every answer. Only the band's managers see which of them wrote it.
- Until the band answers, a fan can send up to three messages.
- While messages are off, fans read that the band isn't taking messages. Threads already open stay, and the band can still answer them.
- When fans write, each manager gets one notice a day at most. It never names the fan.
- Block and Report are in each thread's menu, on both sides. The band's blocked fans are listed at the foot of Messages, with Unblock. A fan unblocks a band under Settings, Blocked members. Nobody is told.
Was this helpful?
We count the answer for this article and keep nothing about you.
Still stuck?
Write to us and a real person reads it.