General Questions

Q: What are the community guidelines at MerchVice?

A: At MerchVice, we value respect, kindness, prompt transactions, cleanliness of items, proof of postage, integrity of platform transactions, and regular communication.

Q: How does the payment process work for sellers?

A: Payments are processed securely through our system. The first transaction may take up to 10 working days, with subsequent payments being faster.

Q: Can I mail my item as soon as the sale is accepted?

A: Yes, once a sale is accepted, you can ship your item immediately as the payment is secured.

Buying and Selling

Q: How do I contact a seller if I haven't heard back?

A: Use our chat system to message the seller. If there's no response, contact our support team for assistance.

Q: What should I do if someone suggests an off-platform transaction?

A: Please report any attempts to transact off-platform. Our platform fee is crucial for maintaining and improving MerchVice.

Q: How do I calculate shipping costs?

A: Consider the size and weight of the parcel and use reliable postal services for accurate shipping costs.

Membership and Fees

Q: Is there a fee to join or list items on MerchVice?

A: Joining and listing on MerchVice is free. We deduct a small fee, 10%, from each sale to support the platform.

Q: How can I take good photos of my items?

A: Clear, bright, and focused photos enhance your listing. Check our guide for photography tips.

Q: What's the best way to price my items?

A: Consider the current retail price, item condition, and similar second-hand prices. Aim for a balance between a fair price and a quick sale.

Post-Sale Questions

Q: How do I leave a review after a sale?

A: You can submit a review within 10 days of receiving the sale confirmation email.

Q: What if I receive an item that doesn't match the description?

A: Contact the seller for resolution. If needed, our support team is here to assist.

Q: Are messages on MerchVice private?

A: Yes, all messages are private, but accessible by MerchVice for dispute resolution if required.

Q: What is MerchVice's role in transactions?

A: MerchVice connects buyers and sellers but is not responsible for the items traded. We encourage clear item descriptions and adherence to community standards.

How MerchVice Does Community

Welcome to MerchVice, a vibrant community of music enthusiasts and collectors! Here's how we maintain a positive and respectful environment:

Respect and Kindness:

Treat fellow members as you would like to be treated. Kindness goes a long way!

Prepare Your Items:

Ensure your items are ready for sale. If an item is no longer available, promptly remove the listing.

Prompt Transactions:

Accept and process orders swiftly. Aim to send items within 48 hours; a week is the maximum acceptable timeframe.

Cleanliness is Key:

Always send items clean and well-packaged. A personal touch, like a handwritten note, is always appreciated!

Proof of Postage:

Retain your postage proof in case of delivery issues.

Platform Integrity:

Keep all transactions within MerchVice. Off-site dealings are not permitted and may lead to account suspension.

Communication:

Regularly check and respond to messages to address any buyer queries or concerns.